We've seen recently Avatar 3D at Utopolis cinema in Kirchberg, Luxembourg City.
While the movie seeing experience was great, we were very disappointed by the hygiene standard of Utopolis in regards to the special 3D glasses needed for watching the movie.
At the entrance in the cinema hall we were given reusable 3D glasses and an antibacterial paper wipe.
What bothered us the most was that the glasses were in state that the previous user left them, without being cleaned by Utopolis.
They were very greasy and dirty (probably the previous user had eaten popcorn and other oily stuff). Anyway, the so-called antibacterial wipe managed only to partially clean the glasses.
It's like going to the restaurant where you get the dirty knife and fork used by someone previously and they would tell you to wash it yourself.
In a world that is more and more concerned with the multitude of germs and viruses spreading around, we believe this policy is unacceptable.
Furthermore, Utopolis charges 1 EUR for glasses service fee (see the ticket below):
What exactly was the service here?
We've searched the net for similar experiences and found that, in many countries, the cinema cleans the glasses before giving them to the next user:
And the examples could continue ...